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Omar Halabieh, Head of Technology at Amazon Payment Services joins us as our 10th guest. By now, our panel of guests have managed to sketch an overarching theme of the vast and diverse financial landscape. If financial services are to achieve financial inclusion and answer for the 1.6 billion people unbanked, technology needs to be at the core of the solution.

Omar believes that the biggest problem technology can solve is financial inclusion. Although 1.7 billion people worldwide do not own a bank account, it is estimated that up to 60% of that demographic own a mobile phone. This means that with the right technology and collaboration between fintechs and traditional financial institutions, these individuals could gain access to critical financial services. 

As payment technology continues to evolve, Omar says we will begin to see more practical uses for artificial intelligence and machine learning to aid risk prevention and fraud management. 

In this episode, Omar also discusses: 

  • How to balance the bar between security and customer experience

  • How mobile phone penetration in Africa represents an opportunity for innovative fintechs

  • What areas he would focus on as a change-maker; his surprise may shock you!

Find Omar online: https://www.linkedin.com/in/omarhalabieh/

The Change Officer Podcast's Future of Financial Services Series is brought to you by HolyWally, the world’s first wallet-as-a-service platform. To find out how HolyWally can help you create a mobile wallet to increase your revenue and reduce your time to market, visit their website: https://www.holywally.com

Production company: Poddster

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EPISODE 11 WITH DAVE WALLACE

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EPISODE 09 WITH TRISTAN BRANDT